What are the costs for shipping my order?
Shipping cost will vary as per product, cart value and delivery location. This will be visible at the time of ‘check out’, before the payment is taken for processing.
When is an order dispatched and what is the expected delivery time?
All orders received before 2.00 pm IST are shipped the same day. Dispatch happens every working day after 5.00 pm IST. If your order & payment has been received before that, we try our best to ship your order the same day itself.
Sometimes the products of your order may be available at one of our other warehouses; in that case it may take a day to receive the product at our Main Warehouse, from where the dispatch is processed. In this case, the dispatch would happen the next working day.
Having said that we understand that after purchasing the product you are very excited to receive the product/s at the earliest. Therefore, we assure you that we try our absolute level best to dispatch the order at the earliest possible.
Consignment takes normally 2 to 7* working days depending on the location. If the consignment contains liquid then it may take 3-10 working days for the order to be delivered, as we have to dispatch the order through surface onlyken for processing.
*Important: We always try to make sure that your order reaches you at the earliest possible. We too shop online and understand what it means to want our orders to reach us at the earliest. That is always our aim and that’s why we also constantly try and follow up with the shipping companies, so that your order reaches you in time. However, please understand that operations of courier companies are not in our control. We are always on your side and put in our best efforts to follow up with the shipping companies as much as possible.
Because the operations of courier company is not in our control we request you not to hold us responsible for delays and the resultant impact on your travel schedules. We request you to please order early enough to accommodate delays.
As a general practice, always check your courier package for any tampering or damage before you sign the POD receipt. In case there is a problem, please don’t sign POD and let us know at email@example.com along with the Name/Phone# of the person delivering the package. Once the POD has been signed, the courier companies do not entertain any complaints/claims.
What do I do in case I have not received my order but courier tracking shows “Delivered” ?
You can email us on firstname.lastname@example.org or call on the numbers given in the “Contact Us” page. We will check the issue by raising a complaint with the courier companies and inform you of the status as soon as possible. We always hope that all orders reach the customer in a timely and appropriate manner, but sometimes, circumstances are not in our control. We request you to be patient and rest assured that we will follow up with the courier company and resolve the issue.
My order has products with liquid in it, can the order be delivered? If yes, then how long will it take?
Yes we can deliver liquid items to most areas in the country, however it will take 3-10 days for your order to reach, as we have to dispatch the order through surface only. All liquid items are dispatched through India Post ONLY.
I want to ship my order to another address than the one I submitted at registration. Can I do this?
Yes you can save multiple addresses in your account on Great Outdoors Website. During check-out, please select the correct address, where you want your order to be shipped at, and it will be shipped to the desired address.
Can I choose the carrier for my shipment?
Yes & No. We use a variety of carriers including Delhivery, ShipRocket, Overnite Express, Anjani Couriers, DTDC, Shree Maruti Couriers, Professional Couriers, Speed Post (India Post), FedEx, Hand delivery, etc.. Customers can suggest the carrier for their order and we will try our very best to accommodate your request. The choice of carrier is determined by whichever carrier has the best service in your area and the size of your order. And please don’t worry we will select the appropriate carrier option for you, to keep our shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email and in your account on Greatoutdoorsindia.com.
What do I do if my product has not arrived on time?
You can email us on email@example.com or call on the numbers given in “Contact Us” page. We will check the issue by following up with the courier companies and inform you as soon as possible. We always hope that all orders reach the customer in timely and appropriate manner and do our best to achieve that. Though, sometimes, circumstances are not in our control, but we will try our best to follow up with the courier company and try and deliver the package at the earliest.
Can I ship different items in my order to different shipping addresses?
Not in the same order. You can place two or more orders with different “Shipping Addresses”
Can my order ship to a Post Office Box?
No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.
Can I change my shipping address after placing my order?
Once we receive your order, we take upto 24 hours to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our hand. Please contact us on firstname.lastname@example.org with your requested change and respective order number. We will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes.
Can I get expedited delivery?
Expedited delivery is possible only on certain products and at certain pincodes only and may incur additional charges. Kindly contact us on email or phone number for more details.
How long does domestic/international shipping take?
Domestic shipping may take anywhere between 2 to 7 working days to reach the customer, depending on which part of the county, order is being delivered. International shipping takes 10 to 20 working days to reach the customer, depending on which part of the world, order is being delivered
Are shipping fees refundable if I return my product?
Once a package is shipped we cannot refund the shipping cost. If you return your product, you are responsible for the cost of shipping it back to us as well as the original shipping fee.
When can I return the product?
We accept returns within 15 days from the date of the order confirmation. Kindly write to us on email@example.com with the Order number and reason for returning.
Do I get a replacement?
If the product is defective, we do send a replacement. But if the product is damaged, then replacement will not be possible.
How much time is required for the refund?
We process the refund within 3-4 days of receiving the product. This period may get delayed in case the received product seems damaged, tampered,etc in which case, it may need to be repaired or replaced by us from the brand supplier.
When do I get the refund?
In case of a returned product, we check its condition. If the packaging and the condition of the product are as when sent, we shall process the full refund. We deduct only the shipping charges for onward as well as return shipments.
What charges are deducted?
We generally give full refunds. Charges are deducted only when there are extra shipping charges involved or if the product we receives shows signs of damage or tampering. The charges deducted will depend on the conditionof the product and repair charges, if required.